Inquiries by phone, fax or email is welcome, while email inquiry is more preferred, and answers will be made within 24 hours for most occasion (Phone line is busy, sometimes it can not be reached, besides, there may be misunderstanding problem due to language difference)
Sample Available & Policy:
Samples are available at a cost, and always handled and delivered as quickly as possible. Tooling-up time normally takes less than three weeks for small size sample. Send us your specifications today, and we will promptly meet your design requirements with affordably-priced products.
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Guarantees/Warranties/Terms and Conditions:
The quality of our products is guaranteed, Delivery guaranteed in 20 days after confirmation of order, Payment terms could be telex transfer by bank or L/C at sight.
You could provide with detailed requirement information regarding to designing and preferential points, let our technical expertise and experience handle all of your requirements. We have a team of engineers who lend their specialized skill and technical design to meet your exacting specifications
For sample, within 12 days after order and production have been confirmed
For batch quantity, depends greatly on how many and what product is required The Sales Dep. Should inform the clients within 24 hours after dispatching
We can provide various transportation: steam-transports, railways, shipping, airplane and express (UPS, DHL, EMS, FEDEX), if our customers need, prices by sea, air or land will be provided for them to convenient selection, door-to-door transportation will also be provided according to customer’s requirement.
The whole process flow chart, from magnetic raw material to semifinish,finished p magnet, from raw materials to semifinished products to final products will be provided, information about purchasing of all raw materials concerning the whole line, its manufacturing and designing, production quality control will be provided technically. t.
Installation and training service:
For customers that buy NEMC products/ assemblies, designing and consultation services will be provided, engineers and specialists will be sent to the very installation location to assist customers in commissioning and personnel training.
After Sales Service:
After sales services such as insurance, shipping, customs, export documents, quality inspections, and maintenance are offered through our customer service center in Ningbo, China.
When the Sales Dep. Receiving customers’ complain of products, they should make feedback to Quality Dep. with written-form. Then the Quality Dep. will check responsible department, analyze reasons, make and implement new measures. Then Quality Dep. track and confirm experimental effects and make feedback to the Sales Dep.. At last, The Sales Dep. turns to tell clients and obtains customers’ satisfaction in time. In addition, our Sales Dep. regularly organizes clients’ satisfaction investigation to know if the customers are satisfied with our service and what the customers need indeed.
If you have any questions or demands, welcome to call us, my company prepares to contribute effort to you at any time.
We accept customer returns and refund the total payment if:
1. The products themselves are defective in material and/or workmanship, and/or
2. The product specifications are not the same as customer’s order.
We are responsible for the quality of our products only; however, we cannot guarantee and are not responsible for the success of your application or system that involve our products.
If a customer wants to return any products that are correct as per his or her purchase order, he or she must apply for the return in writing within 10 business days after you receive the shipment and has to get our written approval before returning. In this situation, the customers will need to pay a restocking fee (30% of the retail value) and be responsible for the return shipping. Initial shipping fee is non-refundable.
All returned products must be in their original conditions and packages along with all parts and manuals.
– We do not accept returns if major blemishes are found or product has been used or damaged.
– If the returned magnets are not in original packaging with original spacers, additional 10% restocking fee will be applied.
– If products are not packed in the same way as we do and damages occurred during return shipping, we are not responsible for any damages or losses.